Shipping policy
Last Updated: September 26, 2026
Thank you for shopping with DZignconcepts.shop. Most of our products are made to order and are produced and fulfilled through our print-on-demand fulfillment partner, Gelato.
Because products are made specifically for each order, production and delivery times can vary. The following policy explains how shipping and fulfillment work for orders placed through DZignconcepts.shop.
1. Made-to-Order Fulfillment
Our products are generally made to order rather than shipped from a warehouse containing pre-made inventory.
After you place an order, your product is processed, produced, packaged, and shipped through Gelato's fulfillment network.
Gelato uses a network of production partners and may select a production facility based on factors such as product availability, production capacity, destination, and logistics. This means the location from which your order ships may vary.
2. Production and Delivery Times
Your estimated delivery date is determined by the specific product, production location, destination, order size, fulfillment capacity, and shipping method selected.
The delivery estimate includes both:
- Fulfillment/production time — the time required to create your product.
- Shipping time — the time required to transport the completed product to your delivery address.
Estimated delivery dates are not guaranteed delivery dates. Actual delivery times may vary because of carrier delays, weather, holidays, customs, production conditions, or other circumstances outside our control.
The most accurate delivery estimate available for your particular order will be displayed during checkout or in your order information when available.
3. Shipping Options
Available shipping methods and prices depend on the product, destination, and other order details.
Where available, shipping options may include standard/economy and expedited/express services.
Shipping prices are calculated based on the applicable order and destination and will be displayed during checkout.
Selecting an expedited shipping method does not necessarily eliminate the time required to produce your product.
4. Order Tracking
When tracking information is available, it will be provided through the email address associated with your order or through the applicable order-tracking system.
Tracking information may initially show limited activity while the shipping label is being created or while the package is awaiting carrier pickup.
Once the package has been shipped, you can use the tracking information provided to follow its progress.
5. Shipping Delays
Delivery dates provided at checkout are estimates rather than guarantees.
Orders may occasionally be delayed because of:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Production delays
- Customs processing
- Transportation disruptions
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
If your order is delayed, please check the tracking information first. If the order appears to be lost or has passed its estimated delivery date without being received, please contact us so we can investigate.
6. Lost Packages
If an order is lost in transit, please contact us.
Gelato's current policy provides that lost orders should generally be reported within 30 days of the estimated delivery date. For qualifying lost orders, Gelato may provide a replacement order.
We will work with our fulfillment partner to determine the appropriate resolution for an eligible lost shipment.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your address before submitting your order.
If you discover an address error shortly after placing an order, contact us immediately. Depending on the order's status, we may be able to update the address before production begins.
Gelato currently allows address changes while an order has not progressed into production, subject to certain limitations. Once an order reaches production, changes may no longer be possible. Changing the destination country generally requires a new order.
We cannot guarantee that an address-change request can be completed before an order enters production.
8. Orders Returned to Sender
An order may be returned to the sender for reasons including:
- Incorrect or incomplete address
- Recipient rejection
- Failure to collect the package from a carrier pickup location
- An undeliverable address
- Certain customs or delivery issues
If an order is returned because of an incorrect address or because the recipient rejected the shipment, Gelato's current policy generally requires a new order, with the customer responsible for the cost of the new order.
For other qualifying return-to-sender situations, Gelato may refund the product price of a replacement order while the shipping cost remains payable.
If your order is returned to sender, please contact us so we can determine the appropriate next step.
9. Damaged Products
If your order arrives damaged, please contact us within 30 days of receiving the product.
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the outside and inside of the packaging
- Photographs of the shipping label when applicable
These photographs may be required to allow our fulfillment partner to investigate the issue.
For qualifying damage that was not caused by customer-provided content or customer misuse, Gelato's quality guarantee may cover the cost of a replacement order.
Please keep the damaged product and its packaging until we have had an opportunity to review the issue.
10. Defective, Incorrect, or Poor-Quality Products
If you receive a product that is defective, incorrectly produced, contains an incorrect quantity, or has another qualifying production problem, please contact us within 30 days of receiving the product.
We may request photographs and other information necessary to investigate the problem.
If the claim is validated under Gelato's quality guarantee, Gelato generally provides a complimentary replacement. If a replacement is not feasible or the customer cannot wait for a replacement, Gelato may provide a refund instead.
Normal color variation within acceptable printing tolerances is not necessarily considered a defect. Printing can vary because of differences in printing equipment, settings, materials, environmental conditions, and other production factors.
11. Returns
Our products are made to order and personalized specifically for each purchase.
Gelato currently does not accept standard customer returns and does not provide a return address for fulfilled orders. Because of this, DZignconcepts.shop generally does not accept returns for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong product
- No longer wanting the product
- Personal preference
- Normal differences in color or appearance within acceptable production tolerances
If you have a problem with an item, please contact us so we can determine whether it qualifies for a replacement or refund under our quality policy.
12. Customer-Provided Artwork and Design Issues
Products are manufactured using the artwork and specifications associated with the order.
If a problem results from customer-provided content, such as an incorrect spelling, low-resolution artwork, incorrect design information, or another issue contained in the submitted design, it may not qualify as a manufacturing defect.
We will work with you to determine the appropriate resolution when an issue occurs.
13. Multiple Shipments
Orders containing multiple products may occasionally arrive in separate packages.
This can happen when products are manufactured at different facilities or have different fulfillment requirements.
If this occurs, you may receive separate tracking information for different items in the same order.
14. International Orders
We may offer shipping to customers in countries outside the United States.
International delivery times can vary because of production locations, shipping networks, customs processing, local carriers, and destination-country requirements.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.
Gelato notes that customs fees may apply to international shipments depending on local regulations.
15. Shipping Restrictions
Some products may not be available for shipment to every destination.
Product availability, fulfillment locations, shipping methods, and destination restrictions may vary by product and country.
Available shipping options will be presented during checkout when possible.
16. Customer Service
DZignconcepts.shop is your point of contact for questions about your order.
Gelato provides fulfillment and support to store owners and does not directly provide individual customer service to our customers. If an order requires investigation by Gelato, we will communicate with Gelato and work to resolve the issue on your behalf.
For production or delivery problems, Gelato's current process allows store owners to report an issue through the order's “Report Problem” function and provide relevant information and photographs.
17. Order Status and Cancellations
Because made-to-order products can enter production quickly, cancellation or modification may not always be possible.
If you need to cancel or change an order, contact us as soon as possible.
Once an order enters production, cancellation options become limited. Gelato's current order-status guidance states that once an order reaches Printed, it can no longer be canceled or modified.
18. Delivery Dates for Gifts and Events
If you are ordering a product for a birthday, holiday, wedding, vacation, or other specific event, please allow additional time for production and delivery.
Because delivery dates are estimates rather than guarantees, DZignconcepts.shop cannot guarantee arrival by a particular date unless a specific guaranteed delivery service is expressly offered and confirmed at checkout.
19. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our products, fulfillment providers, shipping services, or business practices.
The Last Updated date at the top of this page indicates when this policy was most recently revised.
20. Contact Us
If you have questions about shipping, tracking, an address issue, a damaged product, or another order problem, please contact us through the contact information provided on DZignconcepts.shop.
DZignconcepts.shop
California, USA
Website: DZignconcepts.shop
By placing an order with DZignconcepts.shop, you acknowledge that products may be made to order and that production and delivery estimates are estimates and may vary depending on the product, destination, fulfillment location, shipping method, and circumstances outside our control.